Effective Date: 2026-02-03

This Privacy Policy explains how Icon Auto Repair & Collision (“we,” “us,” or “our”) collects, uses, and shares information when you visit our website, contact us, request a quote, schedule service, or otherwise interact with us.

1) Information we collect

We may collect the following types of information:

  • Contact information: name, phone number, email address, and mailing address (if provided).
  • Service related information: details you submit about your vehicle or requested services (for example, notes you type into a form).
  • Communications: messages you send us (including SMS, email, and form submissions).
  • Website usage data: IP address, device type, browser type, pages viewed, and general analytics data collected through cookies or similar technologies.

2) How we use information

We use information to:

  • Respond to inquiries, provide quotes, and schedule or manage services.
  • Communicate with you about your requests, appointments, and updates.
  • Send service-related messages you request or consent to receive (including text messages, if you opt in).
  • Improve our website, customer experience, and operations.
  • Help prevent fraud, protect our systems, and comply with legal obligations.

3) Text messaging and consent

If you choose to opt in to receive text messages from us, we may send messages related to your request, appointments, service updates, and customer support.

  • Opt in: You only receive text messages if you provide your number and consent (for example, by checking a consent checkbox on a form).
  • Opt out: You can stop receiving texts at any time by replying STOP.
  • Help: For help, reply HELP.

Important consent notice (included exactly as provided):
“All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.”

4) When we share information

We may share information only as needed for business operations, including:

  • Service providers and vendors who help us run our website, communicate with customers, or provide business tools (for example, hosting, analytics, and messaging providers).
  • Legal and safety reasons if required to comply with law, respond to lawful requests, or protect rights and safety.
  • Business changes such as a merger, sale, or transfer of assets.

We do not sell your personal information.

5) Cookies and analytics

We may use cookies and similar technologies to:

  • Remember preferences.
  • Understand site traffic and improve performance.

You can control cookies through your browser settings. Some site features may not work properly if cookies are disabled.

6) Data security and retention

We use reasonable safeguards to protect information. No method of transmission or storage is 100% secure. We keep information only as long as needed for the purposes described in this policy, unless a longer retention period is required by law or for legitimate business needs.

7) Your choices and rights

Depending on where you live, you may have rights to request access to, correction of, or deletion of certain personal information, and to opt out of certain processing. To make a request, contact us using the methods in the “Contact Us” section below.

8) Links to other websites

Our website may link to third-party sites. We are not responsible for their privacy practices. Review their policies separately.

9) Terms of Service

This Privacy Policy should be read together with our Terms of Service: http://iconautorepair.com/terms-of-service

10) Updates to this Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11) Contact Us

To ask questions or make a privacy request, contact Icon Auto Repair & Collision through the contact form on our website or using the phone number listed on our website.